Network Solutions DNS failures
Francis Turner
May 22nd, 2009
At present (16:00 GMT) it seems like many Network solutions DNS servers - the ones that are ns*.worldnic.com - are not reachable over the internet. Traceroutes that I have done from servers in the USA and France end up in xo.net or cybercon.com and then fail.
This would seem to be a major problem for all those who use these DNS servers (including unfortunately Extendance).
More irritatingly there seems to be no network solutions support page which will reports the status of its DNS servers - even to those of us who are customers of it. This makes it hard to be sure that this is the problem and even harder to tell whether it is a known issue that is being worked on or not. On the other hand the nwtwork solutions account page is extremely keen to sell the customer more services. One wonders whether these sales tools also use network solutions hosted DNSes…
Edit: Shortly after I wrote that everything started working again. However I repeat that it would be NICE if network solutions had an easy way to check status…
Edit2: Network Solutions’ blog has some kind of coverage of the issue - though that coverage appears to have showed up after the problem was resolved. In addition the two tickets I raised (for 2 domains) were only handled (and marked resolved) 22 and 33 hours later respectively. The 22 hour later response apologized, said that “Network Solutions encountered DNS issues at the time you submitted your support request” and then gave tips for help if there were still problems. The 33 hour later response was rather less helpful and made no mention of the DNS problems.
Tags: dns, network solutions, outage